1) Who This Policy Applies To

The Service is intended for users aged 17 and older. We do not knowingly collect personal information from anyone under 17.

2) What We Collect

We collect information in the following categories:

  • Information you provide: account information (name, username, email), customer support content, and item input/content (photos, descriptions, usage frequency, and other text you enter).
  • Information collected automatically: device information, usage analytics, crash logs/performance data.
  • Location: approximate location may be inferred from IP address; precise location is collected only if you grant device permission and only while enabled.
  • Cookies (where applicable): for web-based components, cookies/web beacons may be used to support login and remember preferences.

3) How We Use Your Information

  • Provide, operate, and maintain the Service.
  • Create and manage accounts and authenticate users.
  • Personalize your experience (preferences and settings).
  • Improve the Service (debugging, analytics, performance).
  • Protect security and integrity, prevent fraud, and enforce terms.
  • Respond to customer support requests.
  • Comply with legal obligations and resolve disputes.

We do not sell your personal information.

4) AI-Assisted Analysis and Your Content (Photos/Text)

Vassora can generate keep/discard recommendations and reasons based on item photos and the information you enter.

Processing location: Photos/text you choose to upload for analysis are processed on servers controlled by Vassora Team.
No third-party sharing for analysis: We do not share uploaded photos or analysis text with any third party (including any third-party AI model provider) for processing.
Deletion after processing: Uploaded photos and related text used for generating recommendations are deleted from our servers immediately after processing is completed.
Your control: You decide whether to upload and generate AI outputs.

No facial recognition / no biometrics: We do not perform facial recognition and do not collect biometric identifiers. If a photo contains a face, it is treated as ordinary image content for the sole purpose of analyzing the item you submitted.

No training / no marketing profiling: We do not use your uploaded photos or text to train advertising systems or for marketing profiling.

5) How We Store Items and Photos

  • Default storage: by default, item photos and related data are stored locally on your device.
  • Optional uploads: if you choose AI-assisted analysis, you may upload content to our servers; that uploaded content is deleted immediately after processing.

6) How We Share Information

We share information only in the following cases and with minimum necessary scope:

  • With your consent.
  • Service providers (processors) under contractual obligations (infrastructure, security, support tooling, analytics).
  • AI analysis uploads: we do not disclose photos or text you upload for AI-assisted analysis to any third-party AI model provider or external AI processing service.
  • Legal and compliance requirements.
  • Protection of rights and safety (fraud prevention, security incidents).

Cross-border transfers: where required, we use safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.

7) Data Security

  • Encryption in transit and, where appropriate, at rest
  • Access controls and least-privilege practices
  • Regular audits and monitoring
  • Backups and recovery procedures

No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8) Data Retention

  • Account information: for as long as your account is active.
  • Account deletion: upon request, we delete or anonymize your account data within 30 days (subject to legal requirements).
  • Usage analytics: up to 12 months, then deleted or aggregated/anonymized.
  • Customer support content: up to 6 months, unless needed longer to resolve an ongoing issue.
  • Uploaded photos/text for AI-assisted analysis: deleted immediately after processing is completed.

9) Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, restrict/object, and withdraw consent.

To exercise rights, email rbtnvqpopv8409@outlook.com. We aim to respond within 5 business days.

10) Third-Party Links and Services

The Service may contain links to third-party services or rely on third-party components. This Privacy Policy does not cover third-party practices.

11) Dispute Resolution; Governing Law

This Privacy Policy is governed by the laws of the jurisdiction where Vassora Team primarily operates, excluding its conflict of laws rules. Disputes related to this Privacy Policy will be resolved through binding arbitration as described in the user agreement, unless prohibited by law.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time and will update the Effective Date when changes are made. Continued use after updates means you accept the updated policy.